Móveis Santos Pereira & Moreira, Lda;is a company specialized in distance selling of furniture and decorative items. CasainStyleonline.com sells its products in distance through Internet, phone and fax. Móveis Santos Pereira & Moreira, Lda; has physical stores, besides its websites.
1. Object
The following General Terms set the methods of business between Móveis Santos Pereira & Moreira, Lda; and its customers defined forthwith. Every physical or moral person that buys from the site www.CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; private or professional, becomes a costumer subject of these general terms, hereupon referred to as “the customer” or “he”.
1.1 Scope
These General terms of business rule the selling of products from the website www.CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;in the day of the order.
They apply to orders made by Internet, email, phone, fax or post.
1.2 Customer admittance
When a customer validates the order, is automatically and explicitly accepting these General Terms of business.
These Terms always apply, whether or not others are added afterward, except in case there is a written agreement signed by both parties.
The purchases made by email, phone, fax or post are also object of these terms. They can be read in our website, or sent by email, fax or post, when requested by the customer.
1.3 General Terms of Business amendment
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;reserves the right to change without previous warning the terms of use or other rules published in this website. Therefore, the customer should regularly consult the terms of use, since the continuous use of this website assumes the acceptance of the alterations to these terms without exceptions, and the compliance with its most recent version.
The version of these terms have a defined date, consequently the orders are ruled by these general terms of use, in force at the time of the order.
1.4 Products features
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; tries to describe in the best way possible the main features of the products, with the contribution of its manufactures. Technical data can be confirmed by contacting our Commercial Service or by email.
The products presented comply with the European legislation as well as all rules in force in Europe.
1.5 User manual
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;tries to provide, whenever possible, the user’s manual in the user’s language. Unfortunately, it isn’t always available on paper, only as a computer file that the customer can download directly from the Internet.
1.6 Prices
1.6.1The prices in the website are in Euros, with taxes included as retail prices. Resale prices do not include VAT. Expedition costs will be charged to the customer at the end of the order.
1.6.2 If the prices of the CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; suppliers are changed, the prices on the website are susceptible to be updated at any time.
1.6.3All prices on the website are correct, except for data insertion errors. If an order is made on an incorrectly priced item, we reserve the right to cancel the order and fully refund the customer.
2. Value Added Tax (VAT)
2.1Application
The VAT applies to any sale with a European Union resident. It does not apply to foreign companies, outside the European Union, where a VAT intra-community number is available.
The VAT does not apply to export sales (Countries outside the European Union). The invoice is sent with the package and testifies the paid VAT.
The number of intra-community VAT should be mentioned when the order is made and must be validated by CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda. The customer is considered to be informed and accepts that all orders, which don’t mention the VAT or were not validated by our company, will be charged with VAT.
2.2 Tax
All prices include a 23% tax fee.
3. Order
3.1Making an order
When the customer makes a purchase in our website, he must fill in the specified form. Before validating an order, the customer should always read the form to confirm the data. CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; cannot be held responsible for the errors filled in the forms, including wrong emails or post addresses.
3.2 Order confirmation
The order confirmation is automatically sent to the customer by email, assuming the indicated email is not wrong.
3.3 Order annulment
Any customer can cancel his order, at any time, unless the invoice has already been issued. In that case, and assuming the customer does not want the ordered items, he should accept the order and return it, at his own expenses, without opening it, and mentioning “declined order”. If the customer ordered it online, he can cancel the order by phone, fax or email. In case the customer refuses or cancels an order, the adjudication will not be refunded.
3.4 Product availability
Our prices and product offers are valid as long as they are on our website and available in stock. More information can be specified by phone, fax or email.
If CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;is unable to acquire a product from its suppliers in the indicated deadline, the customer will be informed of the status of the order by email. In this case, the customer can choose to cancel the order or change it to a different product.
4. Payment
In case of credit card payment, the customer will only be charged after the order has been sent.
In case only part of an order is sent, he will be charged for the sent items alone.
All orders have an adjudication fee of 50% of its total.
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; reserves the right to refuse an order.
4.1 Payment method
The customer can pay using the following payment methods:
4.1.1ATM.
4.1.2Authorized credit card (Visa, MasterCard).
4.1.3Bank transfer.
4.1.4PayPal. Payments with Paypal will be handled in Euros and the customers will be charged exchange fees.
4.2 Non-payment
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; reserves the right to refuse making a delivery or satisfy a costumer wish if he hasn’t paid an order partially or completely. All payments should be made within 15 work days after the order. After that period of time, the order will be cancelled.
4.3 Anti-fraud control
Blank cheques and any kind of forged cheques or credit cards will be susceptible to immediate legal action.
4.4 Reservation of ownership
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;is the owner of all products until they are duly paid for by the customer. For customers with “open accounts” at CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; the payment is made as previously agreed. Valid for Professional Clients.
5. Invoice
The order made online by the customer is not an invoice. However, when an order is made and paid for, the invoice will always be sent with the package. CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; saves a digital copy of every invoice.
6. Deadlines
6.1 Deadline on the preparation of an order
Orders made online are attended to respecting arrival order, from Monday to Sunday. The deadline on the preparation of an order may vary depending on the deadline indicated later on.
6.2 Transport deadline
The transport deadline is indicated by the transport company. This deadline is communicated to the customer, on an indicative basis, on work days, and also depends on the accuracy of the address given by the customer, the order date and costumer’s availability for receiving the order. CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; cannot be held responsible in case the transport company misses the deadline. The customer is informed of the deadline when the package is dispatched.
7. Expedition
For further information on deliveries, press here.
7.1 Packaging
Dispatched items are wrapped and packaged in order to arrive at its destination in perfect conditions, regarding our customers’ full satisfaction.
7.2 Confirmation
If the customer ordered online, and automatic email will be sent, confirming the order. In case the email provided by the customer is wrong, the order will only be processed after payment.
7.3 Tracking an order
Every time an order is dispatch with DHL, the customer will be given a tracking number to track the order on the DHL website.
This transport company is responsible for this feature.
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;cannot be held responsible for the errors on the transport company’s website, or “Bugs” that may limit the access to its tracking feature.
7.4 Expedition costs
To calculate the expedition costs, add a product to the shopping cart and indicate the country and zip code of the delivery address. Only then the expedition costs will be calculated. This calculation conforms to the weight-volume rules set out by the transport company.
The costumer can choose to pick up the order at our facilities, at no extra cost.
8. Delivery
8.1 Delivery address
Delivery is made to the address indicated by the customer in the order.
8.2 Absence on the delivery day
The customer will be informed of the estimated delivery date. He should provide a delivery address where there is always someone between 9 a.m. and 6 p.m., for example a work place. If delivery is not made, he will be informed of the date and time the transport company was there. There will be a new delivery attempt the following work day.
8.3 Delivery deadline
The estimated time of delivery is indicated in every product.
8.4 Loss of orders
In this case, CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;has to comply with the deadlines previously established by the transport company concerning the loss and reimbursement declaration. Therefore, the customer should always comply with the following deadlines:
- The customer must report the package lost to CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; within 30 work days after receiving the confirmation email on the package expedition. After this period of time, no complaints will be accepted.
- If the customer did not fail to report the package lost within the previously established period of time, CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; will initiate the complaint proceedings. In this case, CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; may ask the customer for the necessary documents, which should be provided with the utmost celerity.
- Lastly, the final answers concerning the inquiries are given by the transport company within 1 to 3 weeks. Two circumstances may occur: the package is recovered and ordinarily re-dispatched to the customer; or the transport company declares the package lost and CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; informs the customer to re-order the same items; or the customer can choose to be reimbursed for the total in the invoice.
8.5 Receiving an order
We recommend the customer to always verify and confirm all orders, and, in case he have any notes, to write them in the Transport Document, especially if there is partial or total deterioration.
Without these customer notes, the order cannot be submitted to CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;in order to make any complaint.
The product status is considered to be verified if the Transport Document is signed.
8.5.1If the product is damaged, we would appreciate if the customer took a picture of it and sent it to our email This email address is being protected from spambots. You need JavaScript enabled to view it. within 24h, so that we can activate the transport insurance.
8.5.2Any package delivered in our facilities with no sender id or sent on collection basis, will not be accepted.
8.6 Mistaken order content
When the customer receives a package, he should inform CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;by phone, fax or email about the nonconformity complaint of the products concerning type, quality or quantity, which may differ from the original order.
The nonconformity complaint should be made within 24h after the order is delivered.
Any complaints that don’t conform to the above mentioned rules and deadlines will not be accepted by CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda.
8.7 Strikes or exceptional occurrences
If there are any transport companies’ strikes or other exceptional occurrence that may delay or stop the delivery, CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; will inform the customer.
8.8 Exports and local legislations control
The customer should go to his local authorities and inform himself about the terms of entrance that the ordered products should comply to. Any necessary declaration or expenses should be arranged by the customer through the competent bodies of the country in question.
The customer should go to his local authorities and inform himself about the possibility of effective importation or use of the ordered products or services.
The customer should make sure the technical specifications of the manufacturer comply with the legislation of the country.
In case the products do not comply with the legislation, CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;cannot be held responsible.
9. Returns
9.1 Proceedings and general terms
9.1.1 Terms
The customer has the right to return a purchase within 14 days after delivery, as long as he presents just cause as follows: manufacturing defects in the product, transport damages or nonconformity to the order and delivery. Any other occurrences will not be recognized and returns or complaints will not be accepted, especially concerning products made to measure and outside standardization.
If the customers choose to be reimbursed, the reimbursement will be made by CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; within 30 days after receiving the product.
If the customer wishes to return an order, he should contact us previously by email This email address is being protected from spambots. You need JavaScript enabled to view it. , phone 255964515 or go to our facilities, mandatorily presenting the invoice; and then indicate us if he wishes an exchange or a reimbursement.
9.1.2 Package status
The returned items should be in good condition, complete and duly wrapped in its original packaged, presenting no signs of use.
In case of the customer desists or makes a mistake, he will be responsible for the expedition and return costs.
9.1.3 Internal error
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;takes responsibility for return and re-expedition expenses if there is an internal error and the sent product does not conform to the order. If the customer wishes to exchange the ordered item for a different one, he will be responsible for the expedition and return costs.
9.1.4 Original defect
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;takes responsibility for return and re-expedition expenses if there is an original defect. In this case, the damaged item will be exchanged by an identical one. If the customer wishes to exchange the ordered item for a different one, he will be responsible for the expedition and return costs.
9.1.5 Transport damages
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;takes responsibility for return and re-expedition expenses if there are any transport damages to the package. In this case, the damaged item will be exchanged by an identical one. If the customer wishes to exchange the ordered item for a different one, he will be responsible for the expedition and return costs.
Important note: We recommend for the customer to pay attention to the exterior of the package, it can report a possible damaged to the product.
When receiving the package and in the presence of the courier, the customer should check its condition prior to signing the Transport Document and accepting the package.
If the product is damaged, we would appreciate if the customer took a picture of it and sent it to our email This email address is being protected from spambots. You need JavaScript enabled to view it. within 24h, so that we can activate the transport insurance.
The product status is considered to be verified if the Transport Document is signed.
9.1.6Any package delivered in our facilities with no sender id or sent on collection basis, will not be accepted.
9.1.7Sizes and colours
The items featured in this website have sizes and colours as close to the original ones as possible. However, in some cases, they may not resemble 100% to the reality. For specific cases, please verify all information with the technical department before ordering, since returns by technical reasons are the customer’s full responsibility.
9.1.8Personalized items
Returns, cancelations or reimbursements do not apply to personalized items. This occurrence is stated in the law:
“The supply of items manufactured or ordered according to customer specifications or manifestly personalized cannot be returned.”
9.1.9 Expedition costs due to retraction
In case of the customer desists or makes a mistake, he will be responsible for the expedition and return costs.
9.2 Law by decree
The information concerning this contract resolution by the consumer (private costumer) is written in detail in the Law by Decree nr 143/2001and the Law by Decree nr 82/2008.
Concerning the resolution of the contract by Companies, Institutions, Liberal Professionals and Individual Entrepreneurs, the Portuguese Civil Code general law applies, namely the rules mentioned in the law by decree 67/2003.
10. Privacy and Safety
10.1We use the information obtained in our website to process orders and possibly advertise our products. We do not sale, exchange or rent any personal data to third parties.
10.2Payments are made through a payment system especially designed for CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; that assures a reinforced security and privacy through the use of different data base of information.
10.3The technology promoted by CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;(SSL 128), consists of the best algorithm encryption currently available for secure commercial transactions, so the payments are made with full security. SSL means "Secure Socket Layer" and is the most well-known security technology online. The SSL protocol codifies data, making them undecipherable and impossible to manipulate (illegible). Therefore, the customer can visit our website safely and his identity remains secure.
10.4The payment system of CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;has also a digital authentication certification, which assures to the customer that he is making a safe transaction with the specified payment zone and bank.
10.5This website is certified by a recognized entity (Saphety) which uses the appropriate technology to assure all transactions are made securely.
The title of secure website given by Saphety to CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; is given only to websites that permit a complete knowledge of it prior to any information being submitted, assuring that all information transactions are fully secure.
10.6To make sure the connection is safe, just look to the inferior left corner of the window of the browser after entering the website. If there is a locket or a key (depending on the browser used), it means the SSL is active and the connection is safe. It can also be checked by looking at the web address (URL) of the browser. By accessing a secure server, the first characters of the website address will change from “http” to “https”.
10.7After logging in, the customer can access the Customer Area. There is a form, where he can introduce or update all personal data. To access it, under the cover of the applicable legislation on personal data protection, namely make other updates to the customer’s data; please contact us by email or phone.
10.8By registering at CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;the customer binds to fulfil the registration forms correctly, providing true information. The security of the registration is assured by the associated access code. The customer binds to make a personal use of the username and password and not transmit them to a third party.
The user agrees on using the accessible information exclusively for personal use.
10.9The login information will be known only by the user and CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; which binds to not disclose, in any case, this code. Regarding the nature of the login information, CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; cannot be held responsible for the inappropriate use of it by its customers.
10.10We strive to offer a quality service. Therefore, we reserve the right to adapt our proceedings at any time.
10.11By accessing websites through CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; the user agrees that the information given through those links was produced by independent entities and CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; has no editorial responsibility over them. The links are accessible on an indicative basis and CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; has no connection to any consequences that may come from the access to them.
10.12CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;cannot be held responsible for any delay, suspension or interruption in constant information transmission of this website, that are a result of any circumstance outside its command.
11.Intellectual Property
11.1The user is not authorized to store, copy, reproduced, change, distribute, sale or make accessible to a third party any information made accessible to him, in any way, while using this website, except for personal and free use. The user is the sole responsible for the improper use of the information made accessible to him in this website.
11.2The user recognizes the intellectual property right of CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; over the contents/ elements on the website that do not come from third parties, and are identified as such, including page graphics, texts, images, graphs, logos, domains and brands. The user is not allowed to reproduce, copy, change, reveal, or generally make any use that in the applicable legislation terms is recognized as a violation of the rights own by CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda. Any fraudulent use over these rights is a counterfeit offence, severely punished by the Intelectual Property Code.
12. Product Information
12.1CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;does not hand out paper catalogues.
12.2The pictures of the products presented in CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; are the responsibility of our company and our suppliers, used under their written consent.
13.Accepting the Terms
13.1The user is responsible for any kind of cost, expense, prejudice or loss, defrayed by CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; that may result from the user’s nonfulfillment of these Terms.
13.2In case of lawsuit, the competent court is the Comarca de Paços de Ferreira, with written resignation to any other.
Privacy policy
CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda;respects the privacy of its customers and assures the confidentiality of their data. When the customer makes a purchase online, he is consenting us to use his personal data (name, address, email and phone number) to process his order, payment, dispatch and post-sale. Additionally, this information allows us to understand the customer’s taste and promote our products and services to him. We do not sale, exchange or rent any personal data to third parties.
After logging in, the customer can access the Customer Area. There is a form, where he can introduce or update all personal data. The customer binds to fulfil the registration forms correctly, providing true information. The security of the registration is assured by the associated access code. The customer binds to make a personal use of the username and password and not transmit them to a third party. The user agrees on using the accessible information exclusively for personal use. The login information will be known only by the user and CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; which binds to not disclose, in any case, this code. Regarding the nature of the login information, CasainStyleonline.comwhich belongs to Móveis Santos Pereira & Moreira, Lda; cannot be held responsible for the inappropriate use of it by its customers.
We have a qualified professionals team available to help you!
If you have questions or issues, please contact us.
Rua da Estrada nº36, Ferreira
4590-778, Paços de Ferreira
Tel: +351 255 964 515 - +351 255 965 274
email: geral@casainstyle.com
website: www.casainstyle.com